My Craftsman gas blower stopped working after 5 months of home use. Craftsman did not stand behind their warranty and informed me I would have to pay $139 for the repair of the engine.
A new blower costs $140. After further research, I see where engine failure is a common problem and appears to be a manufacture defect. I was told the issue was due to improper gas to oil mixing. I am 100% confident I mixed the fuel properly, as I have done this for the last 12 years with my previous gas blower.
I worked my way up the chain with Craftsman and eventually contacted the CEO (Ed Lampert). I was informed by Mr. Lamperts office that he does not speak or respond to consumers. Until this month, I was a 31 year loyal fan of Craftsman.
Starting today, will never purchase another Craftsman product ever again, as their quality and warranty has declined and there are much better brands to choose from. I recommend you not purchase any Craftsman products.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $140.