I was going to buy a Craftsman lawnmower from Sears with mulch kit and 3 yr warranty. I was almost ready to check out when the salesman indicated it was out of stock. He said that Sears doesn't allow backorders! He said he checked everywhere and nobody has it. I also tried to place the order online...they show the merchandise until you want to add it to the cart. Then they give you the bad news - "out of stock"
Further, what's really pathetic about their website user experience, customer experience at the store and customer satisfaction is that they really don't care about their customers! They don't make ANY electronic copy of the backorder record! They have no idea how many are backordered so they can plan to order/build a new shipment. ZERO communication about the status. Simply "out of stock" with no additional information. BUT, they continue to advertise it in their weekly ads and on their website. Is't this FALSE ADVERtISEMENT? (advertising a product that they don't have in stock and apparently don't have any plans to stock or fullfill a potential order???)
So, Sears draws you in with a deal but "mysteriously" the item is out of stock. Since their policy is not to backorder, you're forced to either buy something you don't want or simply go somewhere else. I will most likely start shopping for a lawn tractor at either Home Depot or Lowes - NO MORE SEARS FOR ME!