I purchased a craftsman lawn mower form sears in May 2011. Since March of this year I have had to take it back to Sears for repair 3 times.
3 times in 7 months. They sent it to their repair shop (3 week round trip each time) and I get it back not working any better than it did before. I have asked for a replacement but they just want to keep "repairing" it.
They have had my mower for over 2 months total of the last 7 months. I do not recommend purchasing a Craftsman product of any kind as their quality and customers service is non existant
Monetary Loss: $250.