I purchased a craftsman riding lawnmower in April of 2011. We used the lawnmower for two months before the end I summer.
Due to the extreme drought we used the mower for the first time last week and the mower stopped working in the middle of mowing. When sears came out to repair it we were told the transmission was completely out ofI the mower. This is a product that Should last more than two months and carries the craftsman name. I have recently researched this mower and found the mowers themselves have lots of issues and will undergo multiple repair.
I have spoke to multiple representatives whom all refer me to send a letter to a mail stop in Chicago. I see this as a way of blowin me off. I spent $1000.00 on this mower and expect the quality I paid for. The quality of a craftsman.
If this situation is not rectified I will never purchase anything from sears again.
No one can make the decision to give me in store credit so I can purchase a rider with better reviews. Tired of the run arounds!!
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1000.