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We owned the mower for 45 days. Mowed with it 3 times.

During the 3rd mowing the gears of the self propelled system went out completely. We returned the mower to the company and were told the mower had to be shipped off for repairs. We were told we would be without a mower for 3 to 4 weeks. We had purchased an extended warranty and were told if we had problems the company would just issue a new mower.

But thats NOT what they decided to do when it came to fulfillment of their promise. DO NOT BUY A CRAFTSMAN MOWER!

Monetary Loss: $500.

Company wrote 1 public responses to the review from Jun 01, 2013.
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Sears Response

Dear Craftsman Mower,

I saw your post here and I want to apologize for the difficulty you’ve had with your lawn mower. I can understand how frustrating it is when something you purchased does not perform as expected. We would very much like the opportunity to discuss this with you. At your convenience please send the following information – contact #, screen name (Craftsman Mower), phone # used at time of purchase to smadvisor@searshc.com. It would be our pleasure speaking to you.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

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