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Hi, I have been waiting for almost 2 months to get my riding lawnmower deck leveled and have a tune up done. The first time was on 11 May the service provider said he had to order parts. A box arrived at my house he was scheduled to come again on 25 May between 8 - 12 for which the called me on 25 May at 2pm to tell me they were still waiting for a part. They rescheduled again for 12 June own their own, I accepted and I get a call on 11 June to tell me the part is on back order and they will contact when they get more information. This was after asking to talk to a manager. I am totally frustrated with the whole process. I even purchased a home warranty for which I am thinking about canceling if this is the type of service a I can expect.

Larry Williams

ldwexcel@gmail.com

202-390-4776

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Deliver product or service ordered.

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Et_Tu_Brutae.User
#1499105

One of the things that you can do, since you stated you have a Home Warranty through Sears is to contact them using the contact information listed a few posts prior. In addition, Pissed consumer and a few other verified users have some valuable information that can help you cut through the mess you are engaged in. One avenue to also assist is to contact Sears at shc@customerservice.sears.com.I hope this helps, and please let Pissed Consumer know how it went for you.Et Tu Brutae.user

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