Went to purchase a number of gifts at Sears and was told i had to enter a phone number to make a purchase. I told the sales associate that no phone number was needed for this purchase and 4 more times he tried to badger me into entering a phone number.
He than said that he had to do this because of his manager who was working next to him. When I addressed the manager and told her that she needed to instruct her employees that when a customer said there was no number needed for a purchase they needed to stop asking. The manager said she was offended and just stood there.
I told her I guess I would make my purchases at another store and left. With customer service like this no wonder they are almost out of business.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
Sears Pros: Tools.
Sears Cons: Department manager and her direction to sales staff.