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I purchased a dryer for my elderly parents and arranged for it to be delivered and installed. The installer did a poor job, resulting in the dryer vent collapsing into pieces after one use of the dryer.

Who is going to fix that--my 90 year old father or my bedridden 88 year old mother? Well, not Sears for sure. After 30 minutes on hold and being shuffled from department to department, I gave up and went to the Net.

If you buy from Sears, DO NOT accept their installation services. Find a trusted handyman or friend to do it.

Sears installation services is WORTHLESS!! And customer service is a joke. DO NOT pay for them to install your appliances.

And if you are disabled or elderly, call your church or your family for help. It sure won't come from Sears.

Product or Service Mentioned: Sears Installation.

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