I am a Sears employee who was hired into management from another company.In the decades that I have worked in retail, I have never seen the insanity that I have seen in this retail operation.
The mountains of paperwork that are printed and sent each day are ridiculous. The company tries to control your every task by the minute throughout the day WITHOUT mentioning once that customers are the #1 priority. Employees are running around like chickens with their heads cut off trying to do an enormous amount of things each day that couldn't possibly get done in the time allotted. Hourly employee payroll hours are cut drastically so management is also expected to do those tasks as well.
And since management is salaried, Sears expects you to put in the hours needed to get the jobs done. With the hours I've put in in the past few months, I'm averaging just above national minimum wage. I know it takes extra hours when you hire in for management. But the expectations of higher-ups for a complete dedication to Sears while giving up family and personal time is just crazy.
Oh, yes, I am looking for another job. Sears is not offering anything for me to stay. The frustration that customers have with us is the same frustration we have because our hands are tied in so many instances.
What a shame. I understand from Sears employees that have been around for a long while that it never use to be like this.
It use to be an enjoyable place to work and to shop but I guess when Kmart stepped in, the insanity really began. Too bad.
There are many loyal employees who no longer want to stay.And there are new employees who won't stay either