I returned an item and had a $9 charge left on my credit card. With the credit from the return, I did not pay the balance of the bill and then received 3 threatening calls from the credit department!
When I got the next bill I paid it immediately with my cut up card in the envelope. A follow up letter to the credit department resulted in no response, and an email also had no response. A third letter that included copies of the first and the email resulted in a phone call where the woman said, "There is nothing I can do to help you".
NOT EVEN AN APOLOGY! I have not shopped at Sears since.
Product or Service Mentioned: Sears Credit Card.