This is a long, drawn out issue with the Sears credit card processing center. I made a payment of $288 and it was cashed on 8/6. However, about three weeks later, I started getting calls from a collections agency. It appears that the credit was never applied to my account. In discussing the situation with the credit card people, I was informed that I had to provide a copy of the check (front and back). I printed the document and sent it to Sears. The credit processing facility stated that they never received the check and sent me back to my bank. I filed a fraud report with my bank and Wachovia required a signed affidavit that Sears has not received the check. The credit processing department stated that they would not sign the affidavit. The Sears credit card processing company was extremely unhelpful and rude.
Two things are wrong with this:
1. I am out $288 as the bank will not accept such a *** letter from Sears stating that they never received the check.
2. The Sears credit card processing company was extremely unhelpful and rude. You wouldn't believe the behavior of the individual on the phone. When the person was being unhelpful, I asked to speak to his boss. The guy stated that he had a boss, but that I couldn't talk to him. Nor, was there anyone else that I could talk with. Poor customer service.
As a result, I plan on NEVER purchasing anything from Sears on a going forward basis. Furthermore, I am informing all my neighbors, friends, and am broadcasting the customer service issues I have had with Sears.
Please do not purchase from Sears as why should anyone want to purchase products from such a unhelpful and unethical organization.
Product or Service Mentioned: Sears Credit Card.
Monetary Loss: $288.