We bought a mattress on line. Our communication with Sears customer service was not unlike others listed.
Your put on hold, disconnected, made to sound like you are a liar....you name it. We have (were) customers of Sears since the 1980's. They are not the company they were then. At least in our eyes.
I will never buy from them again. They are full of apologies but in the end you are left with an inferior product and that is the bottom line. We only had our mattress a few months and it is the most uncomfortable mattress we have ever owned. Like sleeping in a hole.
We are not young anymore and a comfortable nights rest is essential. Our case # was 3935865 "Blue Ribbon Service".
The thing to remember is no matter what the circumstances are, when you sell a customer a product that is inferior (Brogan II Mattress) you should stand behind it without any hesitation. Otherwise you should have "Buy at your on risk" highlited on your web site.
Monetary Loss: $466.