Not resolved

repair man never shows up for scheduled appointment. They always have to call and reschedule.

I waited two months last time and I had to finally call another repair service for my washing machine. Sears will not listen nor take credit for their mistake. I Talk to complaint department today she said she could do nothing about my appointment that was once again canceled for today. They waited 30 min before time was up to let me know they were not coming for my scheduled appointment.

I have waited for 4 hour on a repair man. I do not recommend sears nor taking out the service agreement because they never show up when they are suppose too.

We will see if they come on the next day that they have scheduled. VERY BAD SERVICE DEPARTMENT.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

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