Sears phone representatives can range from professional to completely incompetent. I really think that is a main basis for their failure.
Some of their repair people are suspect. However, i have much better luck with the repair people. They are given limited support by the company with limited pay. Sears want your money but fails to deliver results.
They are constantly going up on pricing yet provide lesser quality service.
I think other companies have learned these valuable lessens and that is why they thrive. As for Sears, i do not see a come back but a company that once was.
Product or Service Mentioned: Sears Repair.
Reason of review: Poor customer service.