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I have a complaint regarding sears service. I received new cards with a credit limit, as stated by sears to be $10,000.

My daughter who is also on the card tried to use it and was told the limit is $400.

Reason given by sears is that the card was inactive for over two years; your words. Now that I'm/daughter ready to splurge for her new home, we are told IT CAN NOT BE DONE.

Your policy now forces us to buy from someone else.

If you had said I fell behind on my payments, that would be a logical reason, but to say I haven't bought anything from sears for quite some time, is illogical. Good luck in your future.Phyllis Hall Brin, 340 998-8388 cell.

Product or Service Mentioned: Sears Credit Card.

Reason of review: Poor customer service.

Monetary Loss: $10000.

Preferred solution: Let the company propose a solution.

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Be thankful that happened. The worst thing you could have done is buy a household of appliances from sears.

Go to Lowe’s and purchase whirlpool products. Rochester NY