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Warranty
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I cannot even warrant giving sears one star. I hate that they outsource ALL CUSTOMER CALLS and there are no knowledgeable people to assist in your issues.

This company should go on out of business and put the American consumers out of their misery. Never ever again will I purchase one thing from this horrible company.

Review about: Sears Customer Care.

Reason of review: Poor customer service.

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AeternumVale
#1482022

Good point...proclivity and proactive observations aside, I believe that much of the communication in attempting to find a solution has been far more discouraging and tempting to give up on the whole thing. I understand, agree and concur with you.The call centers where calls are fielded for Sears/SHC are 'third party' these days.

The majority are offshore, and they are trying to route you as a consumer in the correct way to have your issue resolved. The agents themselves they have limited information of WHAT they have access to, (CPNI - Customer Proprietary Network Information) and how as an agent, we are to handle the call properly. In your case, by third party observation, in my stead, the issue largely depends upon the nature of the issue, (how and when to escalate), whose responsibility it ultimately belongs to, and subsequently, where and how it really should be handled and conducted going forward. A call center agent must implement and perform the scripted agreement according to the company's policies, and many times our hands are tied.

However, with that being said, if you have encountered nothing apart from grief and frustration, the agent should have collected enough during the QA monitoring (which, technically SHOULD OCCUR AT ALL TIMES, which it does....and many times the queue in between every call will determine the length and substance of the call. Ergo, to direct attention to the proper channel. That is where many floor supervisors, trainers and CC (customer care) departments work with Tech Upsell and Resolution. True!The most effective way to cut through the mess of re-entering into the 'merry-go'round' by phone communication is through the customer service email for Sears/SHC, with the information listed here through Pissed Consumer, for starters.

By using and implementing the resources in place, make the call to see if the pursuit is worth the effort. You will be pleasantly surprised, as I took up the call for my mother and a few others, and the STEPS DO Work =)Please Let us know how it worked for you.Please let

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