I ordered some merchandise at Sears online. They asked if I wanted to do a layaway and I checked the box that said Layaway.
once I submitted my Debit card information it told me how much I would pay for the 8 weeks layaway. When i checked my email the layaway did not go through and they charged me the total amount. Ok so a manager by the name of Veronica ID40040 said that because 1 of the items that was a second party through Sears don't do layaway is why the other Items didn't go through. I am soooo upset.
I can understand that i had to pay for the item that I couldn't layaway but to cancel the rest of the item and them tell me OH WELL there is nothing we can do about it.
The sales person was rude and uncaring about the mistake that Sears made and I have been a long standing customer with Sears for years after today I won't be a customer of Sears anymore. What happend to Customer Service At one time Sears was known for their Customer Service now your service has GONE TO THE DOGS....
Monetary Loss: $111.