I recently ordered a Kenmore refrigerator from Sears, which unfortuneately took two weeks to receive. My old refrigerator died in the recent heat wave. I ordered left hand doors.
When the refrigerator came it had right hand doors.
I called Customer Service to get the problem rectified and was told by the rep that her computer didn't show the request for left hand doors. I was holding the receipt which clearly had printed on it LH Doors, whigh I told her. She then proceeded to tell me that anyone could have typed that in. I was speechless. I then asked her if I could speak to her Supervisor. She placed me on hol for 10 minutes. It was 10:15 at night I don't think they were that busy. I immediately called back and got a different rep who couldn't beleive that the previous rep had said that to me.
I will never buy one more thing at Sears. I also sell Real Estate and am frequently asked by clients where a great appliance store may be. Guess what, Sears will not be my response.