3.3
Details
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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I bought a washer and dryer from Sears. First washing machine came banged up, called to have it swapped out.

That took 3 phones. I also paid for a pick up and haul away service. 2 months later I'm still waiting for them to pick up. I call every week and every week they claim to be sending someone to pick up.

Now, customer service can't help me and directed me to call the store where I made the purchase. I want to kick myself for TRUSTING SEARS AGAIN! I have yet to have a good experience when making big purchases with them. First time was a patio set.

Long, long LONG story short, we ended up with 2 patio sets, banged up and when SEARS finally agreed to come set it up, they had to use different parts from the two sets to complete one.

BTW - the chairs didn't even hold together. HORRIBLE, HORRIBLE, HORRIBLE.

Review about: Sears Pick Up Service.

Reason of review: Problem with delivery.

Monetary Loss: $200.

Preferred solution: Price reduction.

I liked: Sale personal in store.

I didn't like: Abominable customer service.

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