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I bought a washer and dryer from Sears. First washing machine came banged up, called to have it swapped out.

That took 3 phones. I also paid for a pick up and haul away service. 2 months later I'm still waiting for them to pick up. I call every week and every week they claim to be sending someone to pick up.

Now, customer service can't help me and directed me to call the store where I made the purchase. I want to kick myself for TRUSTING SEARS AGAIN! I have yet to have a good experience when making big purchases with them. First time was a patio set.

Long, long LONG story short, we ended up with 2 patio sets, banged up and when SEARS finally agreed to come set it up, they had to use different parts from the two sets to complete one.

BTW - the chairs didn't even hold together. HORRIBLE, HORRIBLE, HORRIBLE.

Product or Service Mentioned: Sears Pick Up Service.

Reason of review: Problem with delivery.

Monetary Loss: $200.

Preferred solution: Price reduction.

I liked: Sale personal in store.

I didn't like: Abominable customer service.

Company wrote 0 public responses to the review from Nov 16, 2017.
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