I was at the Sears stores at The Burlington Mall in Washington State to return an item. When I arrived the customer service person was waiting on a customer and I was the only person in line.
He finished so I stepped up to the register to return my item. An elderly lady came rushing up to pay her bill I looked at the customer rep and she said "she was next in line." She was definitely not in line; there was no one in line but myself, yet the customer service rep took care of her first. I stood there while this lady first purchased something then decided it was also time to pay her bill.
I had to go to another register to return the item, this is the last time I will shop at Sears. There are other stores to purchase from that have better customer service.
Monetary Loss: $20.