On Oct 2nd I orders 2 tablets for my brother and sister for Christmas. I finally get an email on Dec 7th saying my items shipped.
The tracking # I was provided for UPS was invalid. I tried a few more times but it still didn't work. The tablets are actually coming from a third party company called electronic dealz.com. I emailed support about both Sears and electronic dealz to provide tracking info.
I got an automated message saying it should deliver between Dec 12th - 19th since I ordered between Nov 21st- Dec 9th. The 19th is Monday which is 1 days away. I tried calling that company but an automated message says due to the high call volume we are only.responding to emails. Which is a lie since I only get.
Automated response from doing that too. I called Sears support team since I used there site to order and the rep told me that she can give me the 3rd parties phone # and email addresses. I told her the email address and phone # that I have for them which was the same. She said she would email them as well.
I told her she will not get a response from them only an automated message like I did. She said there is nothing else she could do. I asked her for her name and the call centers city state so i can keep all of this information. Because if I don't have my stuff by Christmas I am contacting the BETTER BUSINESS BUREUE.
she said she can't I asked for a manager. She said he is going to fall u the same thing. I said I don't care. The manager Patrick advised me that all they can do is send an email and given them 3-5 days to respond.
And is they don't they will send another email. When they don't respond to that then they will take control. There is only 5 business days left until Christmas that could take till after Christmas to get this resolved. This is the worst customer service ever.
How can you work with another company and have no other way of contacting them. DO NOT ORDER ONLINE. SEARS & ELWCTRONICDEALZ.COM ARE HORRIBLE!!!!!!!!!!! O and I asked for a refund and he said no be couldn't give me one.
I asked him to get me to someone who can and he said he is the highest person. Which is.
Lie because I work at a call center myself and know there is always someone higher. Never again will I deal with them.