Not resolved

I called customer service 3X. The first time to cancel my on-line order because I measured and realized the washer and dryer would not fit.

They were so quick to charge my credit card on 5/24/16. On 6/02/16 I cancelled the order and was told I would be credited in 5-7 days. It's been 2 weeks and nothing! I call customer service and all the girls have a heavy accent (probably not in US).

She was kind of rude and then she asked me for my credit card number? So I asked for a manager because i'm wondering why? She then started to be nice to be but by this time I didn't want to deal with her and insisted on a manager.

Very discouraged with there service. Quick to charge but slow to refund.

Product or Service Mentioned: Sears Customer Care.

Reason of review: still not refunded.

Monetary Loss: $1700.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jun 16, 2016.
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