I called customer service 3X. The first time to cancel my on-line order because I measured and realized the washer and dryer would not fit.
They were so quick to charge my credit card on 5/24/16. On 6/02/16 I cancelled the order and was told I would be credited in 5-7 days. It's been 2 weeks and nothing! I call customer service and all the girls have a heavy accent (probably not in US).
She was kind of rude and then she asked me for my credit card number? So I asked for a manager because i'm wondering why? She then started to be nice to be but by this time I didn't want to deal with her and insisted on a manager.
Very discouraged with there service. Quick to charge but slow to refund.
Product or Service Mentioned: Sears Customer Care.
Reason of review: still not refunded.
Monetary Loss: $1700.
Preferred solution: Full refund.