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Summary of Sears Customer Service Calls

129 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
06:13 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Sears to Ask about:

Staff:

  • “Customer service”

Shipping and Delivery:

  • “Delivery”
  • “They didnt deliver my stove to 802 rosemont ave called at 2pm they said runnig late on way then called back at6pm an said they was here at 1pm need help”
  • “Non delivery of leased purchased dryer”

Cards:

  • “I lost my Sears card”

Product/ Service:

  • “Broken refrigerator”
  • “There is no value for the insurance claim”

Refund:

  • “I have been trying to get a layaway refund status and no one can tell me anything. The people I was speaking with are out of the country and I would like to speak with someone in the united states who can answer my questions”
  • “Refund”

Activation/ Cancellation:

  • “Cancel layaway”

Return/ Replace:

  • “Return”

Account:

  • “Paid a loss account”

Other:

  • “My item been delay I been waiting for 2 weeks I want to know why is my item delay again today”
  • “Handicap parking blocked off”
  • “Problem with Sears manager”

Sears Rating Stats

1.9 out of 5 stars
based on 1686 reviews
See all 5429 reviews

Rating stats

  1. 922 reviews
  2. 437 reviews
  3. 243 reviews
  4. 60 reviews
  5. 24 reviews

About Sears

Top 5 Likes about Sears

Price, I will like it when they are out of business, Product, Nightmare, Warranty

Top 5 Dislikes about Sears

Poor customer service, Delivery, Service, Home delivery and customer service was horrible, Customer service

Summary

Sears is a retail company which specializes in sales of appliances and clothes. It was founded in January 1987. The headquarters is based in Hoffman Estates, Illinois, United States. Sears offers baby, auto, fitness, electronics, and many other products. There are coupons with promotions and discounts. The company has an Affiliate program for partners. Sears ships their products worldwide via USPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Sears reviews and complaints

Sears is ranked 58 out of 445 in Supermarkets and Malls category

Area Served

USA, Australia, Other, Worldwide

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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Sears Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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