Contact Sears Customer Service
Sears Phone Numbers and Emails
Toll-Free Number:
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(888) 204-4019
Customer Service:
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(800) 732-7747Cancel Items with Delivery
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(800) 349-4358Cancel Items with Store Pickup
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(800) 877-8701Computer Repair
Sears Emails:
Contact Information
Sears Website:
Sears Help Center:
Corporate Office Address:
How Good is Sears's Customer Service?
Summary of Sears Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sears?
Request for Information Question:
- “Needed to speak to a person about my washing machine.”
- “Technical support”
- “Find out why my repair got pushed to later”
Product/ Service Question:
- “Food cost replacemwnt”
- “Sear sold me a broken item”
- “My Kenwood refrigerator is not working”
Shipping and Delivery Question:
- “Non delivery of refrigerator parts”
- “Online order delivered to wrong address”
- “Shipment”
Payments and Charges Question:
- “Want to purchase with rewards charge card”
- “Charge on my chase account I did not authorize”
- “Asking why I am billed when payment was already sent”
Staff Question:
- “Complaint with service/repair/refund”
- “Service never done”
- “Service/ Repair”
Return/ Replace Question:
- “Return item”
- “Need to return an order.”
- “Return online order”
Cards Question:
- “My gift card doesn't work”
- “Gift cards”
- “Lost card”
Refund Question:
- “Refund still not received”
- “Refund now”
- “Refund discrepancies”
Activation/ Cancellation Question:
- “You have cancelled my appointment 3 times”
- “I want to cancel my water filter for my refrigerator delivery.”
- “Cancelled order”
Account Question:
- “Needing to know my balance please”
- “My appliance contract account”
- “Account posting date”
Employment Question:
- “401k”
- “Wages”
- “HR issue... I need my W-2 from year 2018”
Website/ Application Question:
- “Order online purshase not shipped”
- “Can't order online and tech support is godawful”
- “Order online purshase”
Other Question:
- “Chainsaw needs repaired”
- “Pissed off”
- “Orders”
About
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Sears is a retail company which specializes in sales of appliances and clothes. It was founded in January 1987. The headquarters is based in Hoffman Estates, Illinois, United States. Sears offers baby, auto, fitness, electronics, and many other products. There are coupons with promotions and discounts. The company has an Affiliate program for partners. Sears ships their products worldwide via USPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.
Sears is ranked 192 out of 533 in Supermarkets and Malls category
USA, Australia, Other, Worldwide
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