Contact Sears Customer Service
Sears Phone Numbers and Emails
Toll-Free Number:
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(888) 294-8444Book a Repair Appointment
Customer Service:
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(800) 732-7747Cancel Items with Delivery
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(800) 349-4358Cancel Items with Store Pickup
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(800) 877-8701Computer Repair
Sears Emails:
Sears Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sears Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sears is (800) 732-7747. 25% of consumers used this number to address their issues and concerns. Meanwhile, 55% of users reported contacting a real person successfully by dialing the phone number (800) 697-3277.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sears may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sears Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sears is (800) 732-7747. 25% of consumers used this number to address their issues and concerns. Meanwhile, 55% of users reported contacting a real person successfully by dialing the phone number (800) 697-3277.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Sears may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
People call Sears mainly because of product/ service, request for information and staff.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Sears is shc@customerservice.sears.com. 63% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Sears?
Most Popular Number:
| Total calls: 346 | Issues resolved: 9 | Last call: Mar 8, 2026 |
Contact Information
Sears Website:
Sears Help Center:
Corporate Office Address:
Sears Customer Service Reviews
Multiple missed appointments, no way to talk to a human, really poor AI, terrible customer service, repair that did not fix the problem. Out of pocket $1200 for parts and labor, but the oven still does not work.
Still havent received my money and they say they received my return! They have acknowledged my return but have not seen any credit in my bank account, this is exhausting
Trying to get through to Sears was impossible. Got the same recorded message from every difficult to obtain phone number I called. A message which was useless by the way.
How Good is Sears's Customer Service?
Summary of Sears Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sears?
Product/ Service Question:
- “Purchase order online”
- “Purchase”
- “Complaint”
Request for Information Question:
- “Confirm appt”
- “Dnoe blower repair appointment Repair did not show”
- “Looking for an agent”
Shipping and Delivery Question:
- “Package labeled with wrong address and delivered.”
- “Wrong part delivered for my snow thrower”
- “Wrong parts received”
Payments and Charges Question:
- “Repair bill”
- “I sent a bill and i have questions”
- “I sent a bill and want to make sure I did right”
Staff Question:
- “Service/ Repair”
- “Washer service appointment”
- “Repair service”
Return/ Replace Question:
- “I can't. change on address and billing/ shipping”
- “Return a $700 part”
- “Replacement refrigerator door shellving”
Activation/ Cancellation Question:
- “Repair has been cancelled 3 times. I want my frig repaired.”
- “Need to cancel a water filter subscription”
- “Cancel a service appointment and warranty”
Refund Question:
- “Refund”
- “Want refund”
- “Refund now Cancel my Home Warraty Now!!!!”
Cards Question:
- “Gift card issues”
- “Want to redeem points to gift card”
- “Gift card won’t work”
Account Question:
- “Account information”
- “Balance on my account”
- “Membership services refund not issued . Still Not Cancelled”
Employment Question:
- “Old employee 401 k”
- “401 k”
- “I want to pay off my bill”
Website/ Application Question:
- “Order online”
- “The web site sucks”
- “Order online purshase”
Other Question:
- “Waiting for Dryer it get fixed for two months”
- “Find price for new mower deck”
- “Having trouble scheduling repair”
Compare Sears Customer Service To
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