Sears Phone Numbers and Emails

Toll-Free Number:

  • (888) 204-4019

Customer Service:

  • (800) 732-7747
    Cancel Items with Delivery
  • (800) 349-4358
    Cancel Items with Store Pickup
  • (800) 877-8701
    Computer Repair
  • (800) 682-8691
    Craftsman Club
  • (800) 416-6031
    Home Delivery
  • (800) 497-4402
    Installation
  • (800) 463-7924
    Product Installation Questions
  • (800) 469-4663
    Repair
  • (800) 917-7700
    Sears Credit Card
  • (800) 991-8708
    Shop Your Way program
  • (888) 204-4019

Accesibility:

  • (800) 697-3277

Complaints/ Feedback:

  • (888) 311-2262
    Online and Store Experience

Headquarters:

  • (847) 286-2500

Sales/ Reservations:

  • (888) 294-8444
    Book a Repair Appointment
  • (888) 248-1585
    Book a Repair Appointment
  • (800) 366-7278
    Order Parts
  • (800) 252-1698
    Parts And Part Orders
  • +1 787 287 3800
    Parts And Part Orders

Sears Emails:

Complaints/ Feedback
Customer Service
General Info
Legal
DMCA Inquiries, Privacy Inquiries
Media
Advertising Inquiries, Affiliates, Marketing Inquiries, PR Inquiries
Sales/ Reservations
International Shipping, Prospective Vendors/Suppliers
More phone numbers and emails Less phone numbers and emails

Sears Contact Information

Sears Website:

Sears Online Chat:

Corporate Office Address:

Transform SR Holding Management LLC
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
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Sears Rating Based on 2.6K Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

Summary of Sears Customer Service Calls

2.4K TOTAL
CALLS
04:12 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sears Customer Service?

Request for Information Question:

  • “About my boots”
  • “To check on my appointment and find out why they are trying to get diagnostic fee when I have already paid and are just supposed to be fixing my refrigerator”
  • “Calling about a refund that was due me a few months ago”

Payments and Charges Question:

  • “Sears past due bill and judgment payment with release of lean”
  • “Over pay my bill”
  • “Trying to make a payment”

Shipping and Delivery Question:

  • “Items delivered in a despicable manner!”
  • “Delivery schedule”
  • “Item not delivered”

Staff Question:

  • “Need a copy of receipt for service”
  • “No service”
  • “A PROBLEM WITH MY WARRANTY ANDVTHE THIRD PARTY THAT WAS SEND OUT TO SERVICE MY WASHING MACHINE”

Product/ Service Question:

  • “Damaged handtools”
  • “Broken washer”
  • “Broken fridge and freezer”

Cards Question:

  • “Gift card issues and no help from customer service person”
  • “Lost my card”
  • “I lost my Sears card.”

Return/ Replace Question:

  • “Replacement part”
  • “There is an ongoing problem with my refrigerator I purchased from Sears and I am getting a problem with repair and replacement. Water is leaking from the fridge which will damage my floor and I am without the use of a refrigerator about three weeks n”
  • “Fridge replacement”

Refund Question:

  • “Refund”
  • “Need refund of installation cost ,of ice maker order #40981234”
  • “Waiting for refund”

Employment Question:

  • “W2”
  • “Payoff”
  • “I applied for a job and did all the package. And I have heard nothing from the manager”

Account Question:

  • “Login”
  • “Account balance”
  • “Close account”

Activation/ Cancellation Question:

  • “Canceling my card”
  • “I need to cancel my home”
  • “Cancel order”

Website/ Application Question:

  • “Order online purshase”

Other Question:

  • “To buy furniture”
  • “Schedule appointment no one showed up”
  • “Problem with washing machine 26-31512 stock #”

About

Sears Return Policy
Or The Client of Sears can make The User's return to any Sears store with The Client's original receipt or packing slip. The expected refund amount will be displayed when The Client submit The Customer's return online. The Client can also use The User's own shipping label for the return. Please enclose the packing slip The User received with The Client's purchase and indicate which item(s) The Customer are returning, quantity and the return reason code. If The Client of Sears are using The Customer's own shipping label The Company recommend that The User of Website use an insured and trackable service. The return shipping address is printed on the packing slip included with The Customer's package. Please securely repack the return items, preferably, using the original packaging. The User of Website can return Sold by Sears merchandise to any Sears store. Any return credit will be processed to the original form of payment, excluding applicable discounts.
To read more: https://www.sears.com/en_us/customer-service/shipping-delivery-returns/returns.html
Sears Delivery Policy
To read more: https://www.sears.com/csdelivery/nb-120000000358418
Sears Terms of Service
These Terms of Use set forth important details about The Client's relationship with Sears, including the rights The User of company services grant to Sears, restrictions on how The User can use this web site, and Company's agreement to resolve disputes via binding arbitration without resort to class action litigation. This web site or mobile application (the "Sears Site") is owned and operated by Sears Holdings Management Corporation, on behalf of itself and for its subsidiaries and affiliates (collectively, "Sears," www.sears.com or Website). By accessing, using, registering for, or purchasing merchandise from the Sears Site, The Client agree to be bound by these terms of use (the "Terms"). All visitors to and users of any aspects of the Sears Site (collectively, "Users") are bound by these Terms. Sears reserve the right to modify the Terms at any time without prior notice to The Client and therefore, Sears recommends that The User of company services read these Terms carefully each time The User of Website use the Sears Site.
To read more: https://www.sears.com/en_us/customer-service/policies/terms-of-use.html
Sears Privacy Policy
To read more: https://www.sears.com//pages.ebay.com/help/policies/privacy-policy.html
Top Sears Services

Repair, Delivery Service, Customer Care

Top Sears Products

Credit Card, Protection Plan, Website

Sears Pros and Cons

Pros: Price, I will like it when they are out of business, Back when they knew how to take care of their customers, Product, Absolutely dissatisfied

Cons: Poor customer service, Delivery, Service, Home delivery and customer service was horrible, No customer service

Related Companies

Sears Home Services, Kmart, Sears Auto Center, Sears Parts Direct, Kenmore

Summary

Sears is a retail company which specializes in sales of appliances and clothes. It was founded in January 1987. The headquarters is based in Hoffman Estates, Illinois, United States. Sears offers baby, auto, fitness, electronics, and many other products. There are coupons with promotions and discounts. The company has an Affiliate program for partners. Sears ships their products worldwide via USPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Sears reviews and complaints

Sears is ranked 113 out of 374 in Supermarkets and Malls category

Area Served

USA, Australia, Other, Worldwide

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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