Sears Phone Numbers and Emails

Toll-Free Number:

  • (888) 204-4019
Send Message

Customer Service:

  • (800) 732-7747
    Cancel Items with Delivery
  • (800) 349-4358
    Cancel Items with Store Pickup
  • (800) 877-8701
    Computer Repair
  • (800) 682-8691
    Craftsman Club
  • (800) 416-6031
    Home Delivery
  • (800) 497-4402
    Installation
  • (800) 463-7924
    Product Installation Questions
  • (800) 469-4663
    Repair
  • (800) 917-7700
    Sears Credit Card
  • (800) 991-8708
    Shop Your Way program

Accessibility:

  • (800) 697-3277

Complaints/ Feedback:

  • (888) 311-2262
    Online and Store Experience

Headquarters:

  • (847) 286-2500

Sales/ Reservations:

  • (888) 294-8444
    Book a Repair Appointment
  • (888) 248-1585
    Book a Repair Appointment
  • (800) 366-7278
    Order Parts
  • (800) 252-1698
    Parts And Part Orders
  • +1 787 287 3800
    Parts And Part Orders

Sears Emails:

Complaints/ Feedback
Legal
DMCA Inquiries, Privacy Inquiries
Media
Advertising Inquiries, Marketing Inquiries
Sales/ Reservations
Prospective Vendors/Suppliers
shc@customerservice.sears.com
support@shopyourway.com
info@shopyourwayrewards.com
sears@cj.com
Affiliates
prhelp@customerservice.sears.com
PR Inquiries
international@customerservice.sears.com
International Shipping
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(888) 204-4019
Total calls: 3 270 Issues resolved: 65 Last call: Mar 18, 2024

What Is the Sears Customer Service Phone Number?

The Sears customer service phone number is 1-800-697-3277. It deals with general inquiries and provides information. You can learn about product availability and special offers at this number. You can also reach the customer service team at 1-800-349-4358. The Help Center representative will assist you if you have issues with your account, order, or purchase.

To get in touch with the Home Delivery department, dial 1-800-732-7747. The Sears customer service number hours are daily from 6 a.m. to 11 p.m. CST.

You can use the following number: 1-888-204-4019 for credit card inquiries. If you have questions about data usage, the operators at 1-888-823-0650 will provide detailed answers and explanations.

How Do I Contact Sears Customer Service via Corporate Email Address?

The Sears customer service email is shc@customerservice.sears.com. You can get information and customer support by emailing this address. Considering your issue, they can also provide the appropriate email address to reach their corporate office.

If you have difficulties accessing their website, email the customer care team using compliance@searshc.com. For inquiries regarding marketing and promotions, contact the company representatives at mp_marketing@searshc.com. The advertising and sales matters can be discussed via the following address: adsales@searshc.com. The potential partners can send their offers to prospective_vendors@searshc.com.

You can also email customer support through their website. You may select one of the forms that corresponds to your inquiry on their Help Center page.

How Do I Contact a Live Person at Sears Online via Chat?

You can access the Sears customer service chat from the main page of their website. Click the chat bubble in the bottom right corner of the page and enter the required contact information. You will start the chat with the virtual assistant, which will help you troubleshoot your issue. Answer the questions to start the conversation with a Sears customer service live person. Explain your concern to the live agent to receive the information you need or the detailed instructions to fix the problem you’ve faced.

The Sears live chat is available daily from 7 a.m. to 11:59 p.m. CST.

PissedConsumer Club

Contact Information

Sears Website:

Sears Help Center:

Corporate Office Address:

Transform SR Holding Management LLC
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States

Sears Customer Service Reviews

1.2 / 5
Bad
Tahja Bkr
Needed to speak to a person about my washing machine.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This is crazy that you cannot speak to a customer representative nowhere and what is worse than that is I have a 3 Month old washing machine that will NOT work. I spent 6 previous months trying to get a replacement.

I am spending tons of money going to wash my clothes with no reimbursement. I am so disappointed in Sears.

Read full review
Guest-5661796
Waiting for parts delivery (made on 02/06/2024) online order # is W130440
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Ordered a part on Feb 6th got a confirmation email (the parts,the payment etc.)and that's it they have my money I have no parts can't contact them its all AI automated *** no parts no refund, signed, Bent Over. Your contact #didn't go through

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Guest-5585159
To talk to service person

First They put in two orders for the same address so they can charge me $100 dollars each instead of sending one ticket for bohe items we needed done. Next I waited all damm day for someone to show up, at 7:30pm I finally called and canceled the appointment!

I called every costumer service I could find on line, and some of them wanted me a dollar to file a complaint. *** Sears!

Read full review
mattie W Mhy
Good and bad

I have read some of the complaints most consumers have written. I have to agree telephone service is horrible, holding on phone for 1 hour or more is terrible.

My mother has been having issues with her stove and it has literally taken almost 6mo to resolve. She was given an ok by the company to replace her stove for the time and hassle. They said go to Sears.com and pick a stove within the $$ allowed. We did , several times with each time given the same answer , "not Available" "not in Stock".

My mother is 85yo and loves baking/cooking and she has not been able to do what makes her happy in a long time. Sears/Transformco --whoever-- finally found parts for my mom's stove so we had to settle on parts, at least she'll be able to bake/cook for the holidays for her friends/family. Another issue people need to be aware of is Water softeners. Be sure to ask if installation is included because I made that mistake and accepted a check to replace a water softener thinking that someone from Sears would be out to install --NO they dont do plumbing.

When i talked to customer service they made it sound like I should have known that . As customer service representatives you should let the consumer know this ahead. yes i know there is lots of literature to read on what is covered and what is not but lets be realistic that is way too much for people to read. I have written to the headquarters of Transformco -- surprise-- no response at all.

I will say that there are certain individuals that I have dealt with in different departments that went above and beyond to help my mother and me including service techs.

I want to Thank those individuals. You know who you are.

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How Good is Sears's Customer Service?

Alyissa Zbi
Alyissa Zbi
Feels Disappointed | Mar 10, 2024

Talked to someone over seas that does not know how to translate what you say and never resolved my repairs at all . Can never talk to someone in America.

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Dusty Vzx
Dusty Vzx
Feels Disappointed | Feb 19, 2024

I pay monthly for the warranty I have then I have e to pay another 100$ for them to tell me they have no one in my area to work on my refrigerator so if I don't hear from anyone in the next day I will request my money back and canceling my warranty

Read full quote
Rasha Zqo
Rasha Zqo
Feels Disappointed | Feb 05, 2024

Jacqueline Guerrette Wilson
Wed, Jan 31, 6:04 PM (5 days ago)
to Sears
Hi,
I had an appointment Friday and not one came, please call me to tell me what happened. I stayed home all day and never heard from your company. You sent me about 10 texts to remind me of the appointment. I have a new appointment to day, will see what happens!
Please call me at 407-558-****.
Jacqueline Wilson
3005 Ivel Dr
Orlando, 32806

Read full quote
Ace Kxz
Ace Kxz
Feels Disappointed | Dec 27, 2023

I had a package sent to the wrong address. Every time I would call the customer support number, I would get the call dropped. I tried 3 or 4 numbers with the same outcome. Very unhappy with Sears customer service. I may not place an order online ever again

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Daryan Rpf
Daryan Rpf
Feels Satisfied | Dec 12, 2023

For the initial repair the Technician (Dave) was very professional and pleasant.
I would have set up the Home appliance insurance if he had returned. As it was a Mike showed up and was very inquisitive about the artifacts in my house and what I was watching on TV. Did not talk about any solutions that might improve the quality of my appliances as Dave did. Too bad. Oh, and Mike smelled of cigarettes' so bad it gave me a headache. The final answer he gave me about the dryer panel was unsatisfactory. I can't believe that the a repair order would be set up if it was not supposed to be able to light up.

Read full quote
Elim Wuu
Elim Wuu
Feels Disappointed | Nov 10, 2023

Can never get a live person to talk too.

Read full quote

Summary of Sears Customer Service Calls

4.9K TOTAL
CALLS
04:09 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sears?

Request for Information Question:

  • “Needed to speak to a person about my washing machine.”
  • “Technical support”
  • “Find out why my repair got pushed to later”

Product/ Service Question:

  • “Food cost replacemwnt”
  • “Sear sold me a broken item”
  • “My Kenwood refrigerator is not working”

Shipping and Delivery Question:

  • “Non delivery of refrigerator parts”
  • “Online order delivered to wrong address”
  • “Shipment”

Payments and Charges Question:

  • “Want to purchase with rewards charge card”
  • “Charge on my chase account I did not authorize”
  • “Asking why I am billed when payment was already sent”

Staff Question:

  • “Complaint with service/repair/refund”
  • “Service never done”
  • “Service/ Repair”

Return/ Replace Question:

  • “Return item”
  • “Need to return an order.”
  • “Return online order”

Cards Question:

  • “My gift card doesn't work”
  • “Gift cards”
  • “Lost card”

Refund Question:

  • “Refund still not received”
  • “Refund now”
  • “Refund discrepancies”

Activation/ Cancellation Question:

  • “You have cancelled my appointment 3 times”
  • “I want to cancel my water filter for my refrigerator delivery.”
  • “Cancelled order”

Account Question:

  • “Needing to know my balance please”
  • “My appliance contract account”
  • “Account posting date”

Employment Question:

  • “401k”
  • “Wages”
  • “HR issue... I need my W-2 from year 2018”

Website/ Application Question:

  • “Order online purshase not shipped”
  • “Can't order online and tech support is godawful”
  • “Order online purshase”

Other Question:

  • “Chainsaw needs repaired”
  • “Pissed off”
  • “Orders”

About

Related Companies

Sears Home Services, Kmart, Sears Parts Direct, Sears Auto Center, Kenmore

Summary

Sears is a retail company which specializes in sales of appliances and clothes. It was founded in January 1987. The headquarters is based in Hoffman Estates, Illinois, United States. Sears offers baby, auto, fitness, electronics, and many other products. There are coupons with promotions and discounts. The company has an Affiliate program for partners. Sears ships their products worldwide via USPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Sears reviews and complaints

Sears is ranked 192 out of 533 in Supermarkets and Malls category

Area Served

USA, Australia, Other, Worldwide

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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