Contact Information

Sears Phone Numbers

Toll-Free Number:

  • (888) 204-4019 Sears in general

Computer Repair:

  • (800) 877-8701

Corporate Office:

  • (847) 286-2500 3333 Beverly Rd, Hoffman Estates, IL

Craftsman Club:

  • (800) 682-8691

Customer Service:

  • (888) 294-8444 Book a Repair Appointment
  • (888) 248-1585 Book a Repair Appointment
  • (800) 732-7747 Cancel Items with Delivery
  • (800) 349-4358 Cancel Items with Store Pickup
  • (800) 366-7278 Order Parts
  • (800) 463-7924 Product Installation Questions
  • (800) 917-7700 Sears Credit Card
  • (888) 204-4019 Sears in general
  • (800) 991-8708 Shop Your Way program

Home Delivery:

  • (800) 416-6031

Installation:

  • (800) 497-4402

Online & Store Experience:

  • (888) 311-2262

Parts And Part Orders:

  • (800) 252-1698
  • +1 787 287 3800

Repair:

  • (800) 469-4663
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Corporate Office Address:

Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States

Other Info:

international@customerservice.sears.com
info@shopyourwayrewards.com
prospective_vendors@searshc.com
PRhelp@customerservice.sears.com

Help in Social Networks:

Summary of Sears Customer Service Calls

498 TOTAL
CALLS
42% SUCCESSFUL
CONNECTIONS
04:31 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Sears to Ask about:

Staff Question:

  • “Customer service”
  • “Complaint with service/repair/refund”
  • “Defective washer, serviced 3 times within a year and malfunctioned again” , Review # 1697354

Payments and Charges Question:

  • “Billing”
  • “Charges”
  • “Pay my bill” , Review # 1691144

Shipping and Delivery Question:

  • “Delivery is not on time 3days”
  • “Complaint wrong item”
  • “Delivered item arrived damaged” , Review # 1702563

Refund Question:

  • “Refund”
  • “Never receive package or refund”
  • “I am waiting for a refund from a canceled layaway”

Cards Question:

  • “My debit card got charged twice”
  • “Gift card never used but now has zero balance”
  • “Gift card”

Return/ Replace Question:

  • “Return item”
  • “To return malfunctioned washer and dryer sold to me in July”
  • “Stove needs replaced”

Product/ Service Question:

  • “My insurance on washing machine” , Review # 1699029
  • “Change prize in front of me when I to buy a product and employee does not want to let me know his name” , Review # 1686319
  • “I order a dryer on march 12, 2019 and i never received the dryer nor my money back i have tryed to contact your agency since march no respond my name is brenda Sparger they delivered the wrong dryer and no one never got back in touch with me.”

Account Question:

  • “Need to change debit routing & account numbers”
  • “Balance”
  • “Account”

Request for Information Question:

  • “Checking employment verification”
  • “I need to ask a question about my points”
  • “About a conversation I had with an agent”

Employment Question:

  • “Warranty in a job not well done”
  • “Got job at kmart”
  • “For my W-2s”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancellation” , Review # 1683494
  • “Bought refrigerator yesterday today it was canceled i would like to know why”

Other Question:

  • “Need to have the notice of commencement termination.”
  • “To place a complaint against Whitehall mall Sears in P.A.”
  • “Someone was supposed to be at my house 3 hours ago to fix my refrigerator and nobody showed up and I never got a phone call from anyone. This is absolutely ridiculous!!!!!” , Review # 1707914

Sears Rating Stats

1.9 out of 5 stars
based on 2072 reviews
See all 6044 reviews

Rating trend

About

Sears Return Policy
Or The Client of Sears can make The User's return to any Sears store with The Client's original receipt or packing slip. The expected refund amount will be displayed when The Client submit The Customer's return online. The Client can also use The User's own shipping label for the return. Please enclose the packing slip The User received with The Client's purchase and indicate which item(s) The Customer are returning, quantity and the return reason code. If The Client of Sears are using The Customer's own shipping label The Company recommend that The User of Website use an insured and trackable service. The return shipping address is printed on the packing slip included with The Customer's package. Please securely repack the return items, preferably, using the original packaging. The User of Website can return Sold by Sears merchandise to any Sears store. Any return credit will be processed to the original form of payment, excluding applicable discounts.
To read more: https://www.sears.com/en_us/customer-service/shipping-delivery-returns/returns.html
Sears Delivery Policy
To read more: https://www.sears.com/csdelivery/nb-120000000358418
Sears Terms of Service
These Terms of Use set forth important details about The Client's relationship with Sears, including the rights The User of company services grant to Sears, restrictions on how The User can use this web site, and Company's agreement to resolve disputes via binding arbitration without resort to class action litigation. This web site or mobile application (the "Sears Site") is owned and operated by Sears Holdings Management Corporation, on behalf of itself and for its subsidiaries and affiliates (collectively, "Sears," www.sears.com or Website). By accessing, using, registering for, or purchasing merchandise from the Sears Site, The Client agree to be bound by these terms of use (the "Terms"). All visitors to and users of any aspects of the Sears Site (collectively, "Users") are bound by these Terms. Sears reserve the right to modify the Terms at any time without prior notice to The Client and therefore, Sears recommends that The User of company services read these Terms carefully each time The User of Website use the Sears Site.
To read more: https://www.sears.com/en_us/customer-service/policies/terms-of-use.html
Sears Privacy Policy
To read more: https://www.sears.com//pages.ebay.com/help/policies/privacy-policy.html
Top Sears Services

Repair, Delivery Service, Customer Care

Top Sears Products

Credit Card, Protection Plan, Website

Sears Pros and Cons

Pros: Price, I will like it when they are out of business, Product, Nightmare, We are distressed and upset by deceitful

Cons: Customer service, Change my delivery date, Customer service, Service, Home delivery

Summary

Sears is a retail company which specializes in sales of appliances and clothes. It was founded in January 1987. The headquarters is based in Hoffman Estates, Illinois, United States. Sears offers baby, auto, fitness, electronics, and many other products. There are coupons with promotions and discounts. The company has an Affiliate program for partners. Sears ships their products worldwide via USPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Sears reviews and complaints

Sears is ranked 68 out of 615 in Supermarkets and Malls category

Area Served

USA, Australia, Other, Worldwide

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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Sears Stats

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