Sears Contact Information

Toll-Free Number:

  • (888) 204-4019 Sears in general

Computer Repair:

  • (800) 877-8701

Corporate Office:

  • (847) 286-2500 3333 Beverly Rd, Hoffman Estates, IL

Craftsman Club:

  • (800) 682-8691

Customer Service:

  • (800) 469-4663 At Home Service
  • (888) 294-8444 Book a Repair Appointment
  • (888) 248-1585 Book a Repair Appointment
  • (800) 732-7747 Cancel Items with Delivery
  • (800) 349-4358 Cancel Items with Store Pickup
  • (800) 366-7278 Order Parts
  • (800) 991-8708 Points in your Account
  • (800) 463-7924 Product Installation Questions
  • (800) 917-7700 Sears Credit Card
  • (888) 204-4019 Sears in general

Home delivery:

  • (800) 416-6031

Installation:

  • (800) 497-4402

Online & Store Experience:

  • (888) 311-2262

Sales Department:

  • (800) 252-1698
  • (877) 496-8746

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States

Other Info:

international@customerservice.sears
info@shopyourwayrewards.com
prospective_vendors@searshc.com
PRhelp@customerservice.sears.com

Social Networks:

Summary of Sears Customer Service Calls

195 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
04:53 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Sears to Ask about:

Staff:

  • “Executive customer service”
  • “Customer service”
  • “Unresilved service call/solution”

Shipping and Delivery:

  • “Delivery wrong location”
  • “Delivery”
  • “They didnt deliver my stove to 802 rosemont ave called at 2pm they said runnig late on way then called back at6pm an said they was here at 1pm need help”

Payments and Charges:

  • “Billing”
  • “Online payment will not allow last payment to be made”
  • “Refuse coupon”

Cards:

  • “If I open sears credit card tidy can I get 10/ of”
  • “I lost my Sears card”

Product/ Service:

  • “Refrigerator broken 9/13. Tech left 9/17/18 fixed 10/11:18 broken again 10/12/18. Next spot given 10/24. Two month food has spoiled. We are senior citizens on a fixed budget”
  • “Broken refrigerator”
  • “There is no value for the insurance claim”

Employment:

  • “Former employee, receiving w2”
  • “For my W-2s”

Return/ Replace:

  • “Need replacement filters for my console humidifier”
  • “Return”

Account:

  • “Account”
  • “Paid a loss account”

Refund:

  • “I have been trying to get a layaway refund status and no one can tell me anything. The people I was speaking with are out of the country and I would like to speak with someone in the united states who can answer my questions” , Review #1307849
  • “Refund”

Request for Information:

  • “Checking employment verification”

Activation/ Cancellation:

  • “Cancel layaway”

Other:

  • “Waiting months for home remodel estimate.”
  • “I bought boots”
  • “My severance pay and pay check”

Sears Rating Stats

1.9 out of 5 stars
based on 1813 reviews
See all 5629 reviews reviews

Rating stats

  1. 998 reviews
  2. 461 reviews
  3. 264 reviews
  4. 64 reviews
  5. 26 reviews

Rating trend

About Sears

Top 5 Likes about Sears

Price, I will like it when they are out of business, Product, Nightmare, Warranty

Top 5 Dislikes about Sears

Poor customer service, Delivery experience, Service, Home delivery, Customer service

Summary

Sears is a retail company which specializes in sales of appliances and clothes. It was founded in January 1987. The headquarters is based in Hoffman Estates, Illinois, United States. Sears offers baby, auto, fitness, electronics, and many other products. There are coupons with promotions and discounts. The company has an Affiliate program for partners. Sears ships their products worldwide via USPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Sears reviews and complaints

Sears is ranked 58 out of 472 in Supermarkets and Malls category

Area Served

USA, Australia, Other, Worldwide

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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Sears Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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Products and Services Sold by Sears