Contact Sears Customer Service
Sears Phone Numbers and Emails
Toll-Free Number:
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(888) 204-4019
Customer Service:
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(800) 732-7747Cancel Items with Delivery
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(800) 349-4358Cancel Items with Store Pickup
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(800) 877-8701Computer Repair
Sears Emails:
How to Contact Sears?
Most Popular Number:
| Total calls: 3 687 | Issues resolved: 71 | Last call: Apr 25, 2025 |
Sears Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sears Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sears is 8882044019. 68% of consumers used this number to address their issues and concerns. Meanwhile, 55% of users reported contacting a real person successfully by dialing the phone number 8006973277.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Sears may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sears Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sears is 8882044019. 68% of consumers used this number to address their issues and concerns. Meanwhile, 55% of users reported contacting a real person successfully by dialing the phone number 8006973277.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Sears may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Sears mainly because of product/ service, request for information, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Sears is shc@customerservice.sears.com. 63% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Sears Website:
Sears Help Center:
Corporate Office Address:
Sears Customer Service Reviews
Our issue wasnt fixed even though he spent over $700 on the repairs. A second repairman came out and said that the parts that needed to fix the microwave was not available even though you guys still sell the same microwave and we have a built-in microwave with the oven at the bottom and the technician is gonna tell us that wed have to replace the whole thing theres no alternative.
If you can, please get somebody to call me my number 707-685-****. I would like to talk to a manager about this issue.
I called and talked to a manager earlier today. Her name was May MIE and she hung up in my face very poor poor poor, poor, poor, poor, poor customer service.
I was not aware that purchasing products thru Sear.com would actually be shipped or being purchased thru another company. Product didnt come the designated date. There was no phone number provided for contact except Sears customers service .
How Good is Sears's Customer Service?
Disgusting, unprofessional, lack of respect to customer, expensive cost for getting nothing done correctly and nothing fix.
I don't know how to get in touch with Sears customer service.
Terrible. Some of the nastiest and most poorly informed people I've ever dealt with...and I'm 73 years old. It goes without saying that I have had an awful time trying to make sense of their pigeon English.
awful experience, can't talk to anyone, tech left with it not working, two weeks later, a missed appt. and I can't talk to anyone at sears. I now have to wait another 2 weeks. I will never buy another product at sears. it's been horrible
Some how, my appointment was canceled. I waited all day. Automated says tech was coming. Water on my floor. No email, nothing! Now,I have wait 2 weeks.
Too much automation, I wanted to speak to a customer service representative!
Summary of Sears Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sears?
Product/ Service Question:
- “Follow up on craftsman warranty claim”
- “Missing product”
- “Ice maker broken”
Request for Information Question:
- “I need to speak to someone about an item to be returned”
- “Appointment”
- “A repairman was scheduled to come today but he did not appear or contact me.”
Shipping and Delivery Question:
- “Parts item lost in shipping”
- “Did not received confirmation number or pertinent information regarding a confirmed appointment sent to the mobile number on file”
- “Never received package”
Payments and Charges Question:
- “I have a charge on my Discover Card I don't recognize”
- “Dubble.charge”
- “Credit billing question”
Staff Question:
- “Talk to customer service”
- “Maintenance Services Contract complaint”
- “Service issues”
Return/ Replace Question:
- “Return online item”
- “Trying to return vacuum cleaner bags I bought online so I can print a lable to return”
- “Change my email address”
Cards Question:
- “Business. postcard from 2/8/1924....”
- “I applied for a credit card several days ago and have not received anything tet”
- “Gift cards zeroed out”
Refund Question:
- “6 month old refund”
- “Wondering where my refund us”
- “Refund that is taking over 21 days”
Activation/ Cancellation Question:
- “Cancel on an order”
- “Cancel order”
- “Cancel online order”
Account Question:
- “Bank acct changed”
- “Acct change”
- “Blocked from sears site”
Employment Question:
- “I want to pay off my bill”
- “401k”
- “Wages”
Website/ Application Question:
- “The web site sucks”
- “Order online purshase”
- “Order online purshase not shipped”
Other Question:
- Repairs
- “To get a repair my refrigerator”
- “Emergency”
Compare Sears Customer Service To
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