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Summary of Sears Customer Service Calls

99 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
06:15 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Sears to Ask about:

Shipping and Delivery:

  • “Delivery”
  • “Non delivery of leased purchased dryer”

Cards:

  • “I lost my Sears card”

Return/ Replace:

  • “Return”

Refund:

  • “Refund”

Account:

  • “Paid a loss account”

Other:

  • “Toi want to check if I still have warrantee on my fridge”
  • “Laptop”
  • “Pickup”

About Sears

Top 5 Likes about Sears

Price, I will like it when they are out of business, Product, Nightmare, Warranty

Top 5 Dislikes about Sears

Customer service, Delivery, Service, Home delivery and customer service was horrible, Whole process

Summary

Sears is a retail company which specializes in sales of appliances and clothes. It was founded in January 1987. The headquarters is based in Hoffman Estates, Illinois, United States. Sears offers baby, auto, fitness, electronics, and many other products. There are coupons with promotions and discounts. The company has an Affiliate program for partners. Sears ships their products worldwide via USPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Sears reviews and complaints

Sears is ranked 57 out of 434 in Supermarkets and Malls category

Area Served

USA, Australia, Other

Payment Methods

VISAMasterCardDiscoverPayPal

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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