Sears Phone Numbers and Emails

Toll-Free Number:

  • (888) 204-4019

Customer Service:

  • (800) 732-7747
    Cancel Items with Delivery
  • (800) 349-4358
    Cancel Items with Store Pickup
  • (800) 877-8701
    Computer Repair
  • (800) 682-8691
    Craftsman Club
  • (800) 416-6031
    Home Delivery
  • (800) 497-4402
    Installation
  • (800) 463-7924
    Product Installation Questions
  • (800) 469-4663
    Repair
  • (800) 917-7700
    Sears Credit Card
  • (800) 991-8708
    Shop Your Way program

Accesibility:

  • (800) 697-3277

Complaints/ Feedback:

  • (888) 311-2262
    Online and Store Experience

Headquarters:

  • (847) 286-2500

Sales/ Reservations:

  • (888) 294-8444
    Book a Repair Appointment
  • (888) 248-1585
    Book a Repair Appointment
  • (800) 366-7278
    Order Parts
  • (800) 252-1698
    Parts And Part Orders
  • +1 787 287 3800
    Parts And Part Orders

Sears Emails:

Complaints/ Feedback
Customer Service
Legal
DMCA Inquiries, Privacy Inquiries
Media
Advertising Inquiries, Marketing Inquiries, PR Inquiries
Sales/ Reservations
International Shipping, Prospective Vendors/Suppliers
support@shopyourway.com
info@shopyourwayrewards.com
sears@cj.com
Affiliates
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Sears Contact Information

Sears Website:

Sears Help Center:

Corporate Office Address:

Transform SR Holding Management LLC
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States

Sears Rating Based on 2.8K Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

Summary of Sears Customer Service Calls

3.7K TOTAL
CALLS
04:14 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sears Customer Service?

Request for Information Question:

  • “Questions about my membership discount”
  • “Need help, talk to live person”
  • “Looking for Diehard workboots”

Shipping and Delivery Question:

  • “Didn't receive my cards”
  • “Order in the Wrong Address”
  • “Order not received”

Payments and Charges Question:

  • “Need to pay my bill don't have my account number with me”
  • “Lost payment”
  • “To make payment Arrangement”

Staff Question:

  • “Complaint with service/repair/refund”
  • “Service/ Repair”
  • “To speak with customer service”

Product/ Service Question:

  • “Order a heater”
  • “I want to order a compact washer and dryer”
  • “Broken item”

Return/ Replace Question:

  • “Return a shipment”
  • “Return”
  • “Freezer replacement”

Cards Question:

  • “Pay my credit card”
  • “Fraud on my bank card”
  • “Lost my card”

Refund Question:

  • “Waiting for refund”
  • “Need refund”
  • “Battery warranty refund”

Account Question:

  • “Account balance”
  • “Balance transfer”
  • “To talk to account care talk to a representative”

Activation/ Cancellation Question:

  • “I want to cancell my order”
  • “Activate a card”
  • “Cancellation”

Employment Question:

  • “Wages”
  • “HR issue... I need my W-2 from year 2018”
  • “Proof of final statement to pay off total balance”

Website/ Application Question:

  • “Order online purshase”

Other Question:

  • “My online purchase did not go through”
  • “I am one of your rewards members and I have a change of apartment number of the same address that I am living.”
  • “Missing tool in tool set that I received today”

About

Sears Return Policy
Or The Client of Sears can make The User's return to any Sears store with The Client's original receipt or packing slip. The expected refund amount will be displayed when The Client submit The Customer's return online. The Client can also use The User's own shipping label for the return. Please enclose the packing slip The User received with The Client's purchase and indicate which item(s) The Customer are returning, quantity and the return reason code. If The Client of Sears are using The Customer's own shipping label The Company recommend that The User of Website use an insured and trackable service. The return shipping address is printed on the packing slip included with The Customer's package. Please securely repack the return items, preferably, using the original packaging. The User of Website can return Sold by Sears merchandise to any Sears store. Any return credit will be processed to the original form of payment, excluding applicable discounts.
To read more: https://www.sears.com/en_us/customer-service/shipping-delivery-returns/returns.html
Sears Delivery Policy
To read more: https://www.sears.com/csdelivery/nb-120000000358418
Sears Terms of Service
These Terms of Use set forth important details about The Client's relationship with Sears, including the rights The User of company services grant to Sears, restrictions on how The User can use this web site, and Company's agreement to resolve disputes via binding arbitration without resort to class action litigation. This web site or mobile application (the "Sears Site") is owned and operated by Sears Holdings Management Corporation, on behalf of itself and for its subsidiaries and affiliates (collectively, "Sears," www.sears.com or Website). By accessing, using, registering for, or purchasing merchandise from the Sears Site, The Client agree to be bound by these terms of use (the "Terms"). All visitors to and users of any aspects of the Sears Site (collectively, "Users") are bound by these Terms. Sears reserve the right to modify the Terms at any time without prior notice to The Client and therefore, Sears recommends that The User of company services read these Terms carefully each time The User of Website use the Sears Site.
To read more: https://www.sears.com/en_us/customer-service/policies/terms-of-use.html
Sears Privacy Policy
To read more: https://www.sears.com//pages.ebay.com/help/policies/privacy-policy.html
Sears Pros and Cons

Pros: Price, I will like it when they are out of business, Back when they knew how to take care of their customers, Product, Nightmare

Cons: Poor customer service, Delivery, Service, Home delivery and customer service was horrible, No customer service

Related Companies

Sears Home Services, Kmart, Sears Auto Center, Sears Parts Direct, Kenmore

Summary

Sears is a retail company which specializes in sales of appliances and clothes. It was founded in January 1987. The headquarters is based in Hoffman Estates, Illinois, United States. Sears offers baby, auto, fitness, electronics, and many other products. There are coupons with promotions and discounts. The company has an Affiliate program for partners. Sears ships their products worldwide via USPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Sears reviews and complaints

Sears is ranked 162 out of 362 in Supermarkets and Malls category

Area Served

USA, Australia, Other, Worldwide

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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