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Customer service
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I CALLED SEARS FOR MY FREEZER, TECH CAME OUT, AND SAID THAT SHE HAD TO ORDER NEW PARTS FOR IT.I SAID OK , THE PARTS WOULD COME THE NEXT WEEK.

SHE TOLD ME TO CALL SEARS, WHEN THE PARTS WOULD ARRIVE @ MY HOUSE.

I DID THAT. THE PARTS CAME WITHIN TWO DAYS. I CALLED SEARS-THEY SAID THAT I WOULD GET THE NEXT APPOINTMENT,WHICH WAS THE NEXT DAY BETWEEN 8-12. I WAITED THE NEXT DAY, A NO SHOW-I CALLED SEARS BACK, THEY SAID CUSTOMER SERVICE MADE THE WRONG CALL, THEY SAID IT WOULD BE THE NEXT WEEK BEFORE I COULD GET THE NEW PARTS PUT ON.

I HAVE FOOD, IN MY FREEZER, WHAT KIND OF SERVICE IS THIS? THEY SURE DO CARE,ABOUT THE CUSTOMER. I HAVE TO WAIT TWO WEEKS FOR SERVICE.

THEY SAID CUSTOMER SERVICE TOLD ME WRONG.PISSED

Reason of review: Poor customer service.

Monetary Loss: $250.

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