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I purchased a Whirlpool Fridge from Sears in June. In August I called to report a really foul smelling odor coming from the Fridge and the Freezer. I was told to check for spoiled food (duh?)which I did. Then I cleaned everything out, washed it down with baking soda and water and let it sit empty overnight. The next morning it still smelled like something died inside. I called Sears again. The spend a good hour lecturing me about leaving the Fridge unplugged. At not time was the Fridge unplugged, at not time did I say I unplugged it. I got the lecture anyway.

When the tech did come out - he opened the fridge, pronounced it well, spent 30 minutes on his computer and left. They did this same thing a few more times and fixed the ice maker once. I think all it takes to qualify as one of there techs is the ability to open the door and check if the light is working. At that rate I know a three year old who needs a job.

After six months I finally called Whirlpool. I'll let you know how they do. But I will never buy an appliance from Sears again.

Monetary Loss: $1300.

Company wrote 0 private or public responses to the review from Nov 18, 2009.
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Anonymous
#476475

HAHAHAHAHA get over it.

Anonymous
to Renaldo Piscataway Township, New Jersey, United States #749772

I hope that YOU have the same thing happen to your mother, Renaldo

See how you feel then.

Anonymous
#88375

Sears customer service sucks big time since you have to wait over an hour to talk to a rep over the phone. Never ever get sears again they are really bad.

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