I purchased a Whirlpool Fridge from Sears in June. In August I called to report a really foul smelling odor coming from the Fridge and the Freezer. I was told to check for spoiled food (duh?)which I did. Then I cleaned everything out, washed it down with baking soda and water and let it sit empty overnight. The next morning it still smelled like something died inside. I called Sears again. The spend a good hour lecturing me about leaving the Fridge unplugged. At not time was the Fridge unplugged, at not time did I say I unplugged it. I got the lecture anyway.
When the tech did come out - he opened the fridge, pronounced it well, spent 30 minutes on his computer and left. They did this same thing a few more times and fixed the ice maker once. I think all it takes to qualify as one of there techs is the ability to open the door and check if the light is working. At that rate I know a three year old who needs a job.
After six months I finally called Whirlpool. I'll let you know how they do. But I will never buy an appliance from Sears again.
Monetary Loss: $1300.