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Ordered a lunch box for xmas. It was damaged -- broken zipper and stitching coming apart. Totally poor craftsmanship.

Sears Marketplace (specifically Imran Jooma) assured me that the matter had been referred to OUTLETZON. I didn't hear from them so I e-mailed Mr. Jooma again. I was told the e-mail had been forwarded to the vendor and that my issue was not with OUTLETZON. I received an "autobot" e-mail from Sears Marketplace several days later... it said I would received a response soon. I finally received another e-mail from the autobot address which said the issue had been resolved! I realize that this was a $20 item (with $10 shipping) but come on!!! My other issue is that the 15-day return policy from OUTLETZON is hidden in the fine print.

Sent the final e-mail today (this has been going on since 12/26) and let them know that I was going to share my experience on-line. It's been nice to vent!

I could not get a respon

Monetary Loss: $30.

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