Purchased on 11-5, 3 installers so far none of which have fixed it. They have my $300 something dollars and I still have a garage door hanging by a 1/8 inch piece of steel, rigged to a bracket.
I can't reach anyone to assist me, can't locate proper complaint numbers and am given the run around from all sides. Whatever happened to the SEARS we knew as kids, when you could actually depend on someone to provide good customer service.
I'll never buy from SEARS again. The days of the trusted repairman are long gone.