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We had the service unit of Sears, A&E, out to repair our washer. The technician ordered the part and charged us $269.60.

We realized that they charged us for a warranty plan without us authorizing. Next few days spent on the phone with outsourced customer service. Transferred eleven times over 1.5 hours. Finally gave up on $28.25.

The next day, they again charged my debit card $269.60. Won't admit fault, claim they have processed refund. I have filed police report, FTC complaint, bank is disputing charge and I will file magistrate claim on Monday.

Sears must be hard up to rip off customers. #willneverbuysearsagain

Product or Service Mentioned: Sears Repair.

Monetary Loss: $270.

  • Taking no Sears prisoners
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Sears Response

Dear fergrule,

My name is Edwin and I work with the Sears Social Media Escalations team. We apologize for the inconveniences created by our service repair department. We’ll be happy to look in this double charge and make sure this matter is taken care of to your satisfaction. Please send the following information – contact #, screen name (fergrule418940), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

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