We had the service unit of Sears, A&E, out to repair our washer. The technician ordered the part and charged us $269.60.
We realized that they charged us for a warranty plan without us authorizing. Next few days spent on the phone with outsourced customer service. Transferred eleven times over 1.5 hours. Finally gave up on $28.25.
The next day, they again charged my debit card $269.60. Won't admit fault, claim they have processed refund. I have filed police report, FTC complaint, bank is disputing charge and I will file magistrate claim on Monday.
Sears must be hard up to rip off customers. #willneverbuysearsagain
Product or Service Mentioned: Sears Repair.
Monetary Loss: $270.