Purchased a central air unit in May 2010.
June 2011, air has no freon. I had not purchased service agreement (trusting the guarantee and good quality from Sears).
Coil system corroded and had to be replaced and I had to pay for it.
May 2012, Air had no freon again!!!
Now I have the service agreement.
A product was placed to seal and mask the problem...
I have tried to contact Sears, NOBODY is taking responsibility for the issue.
I wrote a letter to Sears, no response.
How can I be sure that come May 2013 I will not have the same problem with the unit. I PAID ALMOSt $4,000.00 for this air conditioning unit.
Next step, contacting the better business bureau!