Last year I purchase and installed two Sears Garage Door Openers (Model 139.53918D) which the 1 year Warranty expires on 7/15/2013. Per the Owners Manual there is an Additional Limited Warranty on Parts from the 91st day up to 3 year from the date of purchase.
From day one after installing the openers I have had problems with each Smart Control Panel not working properly. The Smart Control Panel would not open/close the doors; the time, phote cell and thermometer function worked most of the time. As a work around to open and close my garage doors and not usign the Smart Controls (one for each opener I have) I used the 3-Function Visor Remote Control which was programmed for each garage door unit. We'll now the Visor Remote no longer works (tried replaced the battery and reprogramming it) and I found the only way I can get the Smart Control Panels to work is by removing the black Push Bar cover and pushing either of the two small buttons.
So in summary I have two Smart Control Panels that will only work with the Push Bar cover removed (exponsure to electrical connections) and a Visor remote that does not work. When I called SEARS to have them send me replacement openers/remotes they said I must have a Certified Technicial first validate the problem at a minimum Service charge of $79 before they will provide replacement parts. So my dilema is SEARS wants me to incur a Technician Charge at a minimum costs of $79 before they will send me replacement parts that are covered for 3 years at free of charge replacement. This mandatory Technician fee by SEARS is not stated in the Warranty document.
The Warranty document provided states I pay for labor but in my case I can perform the installation/setup labor myself.
So in summary with out paying a Technician fee I have no Warrany coverage on defective parts beyond the first 90 days of purchase. I just need SEARS to send me the replacement parts (two Smart Control Panels/model 139.53908 & 41A6317 and 1 Security 3-Button Remote Control/model 139.53753.) I will be more than happy to mail them the defective parts to diagnose.
Product or Service Mentioned: Sears Replacement.
Monetary Loss: $224.