I have had problems with the wall console (41A6317) that is part of the Craftsman Garage Door Opener (13953918D) I purchased from Sears. When installing the garage door opener, the installer noticed 1 of the 2 sensors under the control bar (button to open or close garage door)was not working.
So I called Sears and they sent me a replacement wall console. The replacement worked for about 14 months and is now starting to fail. The motion sensor has gotten worse overtime and now only works about 40% of the time, the light button will only work after I have opened and closed the garage door, and I have to press the control button 2 or 3 times before the garage door will open. I know it is the wall console because the wireless keypad and the garage door openers in my 2 vehicles work flawlessly.
So I called Sears today and I was told by the person on the phone that he hasn't heard of anyone having problems with this console, in fact he doesn't think he has ever ordered one. When I asked about warranty on the item I was told it was out of warranty since I have had it replaced once already. I was also told it would cost me $119.05 to get a replacement, although they could help me save some money by shipping it to an authorized dealer. I was shocked by that price because I think I bought the entire unit for $209.
I would gladly return the broken console so they can diagnose the problem.
I just want to let anyone considering buying this garage door opener or a similar model of the problems I have had with the wall consoles.
Monetary Loss: $119.