7-18-12 we purchased a Kenmore model #153330290 gas hot water heater. It was installed on 7-28-12.
May 24th 2013 it went out. Call Sears service and was advised a) it was not under warranty and b) it would be 1-2 days before a technician would be here. Called a local plumbing contractor who was here within 90 minutes. The part that needed to be replaced was proprietary-call Sears.
His bill was $100. Sears service arrived on 5-28-13, 6-15-13 and 6-19-13. That unit went out 3 times and, as was discovered from their first visit, covered under the warranty plan, the same plan that was denied on the first call. All three times it was the same part that was replaced and all 3 times the technician (different techs) gave me a different reason for the failure.
The gas valve is a technological poc and the third repair was the charm. We broke down and bought a new heater but not a Kenmore. I'm now in the process of submitting a claim for the original costs of purchase, installation and repair bill. We'll see how far that goes, but I'm prepared to take legal action if necessary.
In the meantime avoid their Kenmore Model # 153330290. In my opinion it's a lemon.
Review about: Sears Installation.
Monetary Loss: $975.