Blanchester, Ohio
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Bought a new lawn mower from Sears. Took it home, removed it from the box and assembled it.

Would NOT start. Disassembled it, put it back in the box and returned it to Sears the same day. An employee verified that it would not start. They gave me a replacement.

Took it home and went through the same process. The 2nd one also wouldn't start. AGAIN, took it back and got number 3. This one started so I cut my grass.

One week later, the 3rd one wouldn't start. I am now 3 days past the 30 day return period and they told me that I would have to take it to the other side of the city, drop it off at their repair facility, go home then return when they get around to repairing it. So far, I have well over 20 hours and over 50 miles invested in picking up and dropping off defective mowers from Sears. When I purchased the 1st mower, the clerk badgered me into getting a Sears credit card.

I just cut the credit card into pieces. I will NEVER shop at Sears again.

Sears has deteriorated into Walmart service with Saks Fifth Avenue prices. They SUCK.

Product or Service Mentioned: Craftsman Lawn Mower.

Reason of review: Damaged or defective.

Monetary Loss: $282.

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