In 2004, after twenty years, we replaced our king size Sealy Matttess with a Sears O Pedic.After seven years the threat on the seem began to loosen.
We contacted Sears and after a long time they agreed to replace the mattress. However at this point Sears O Pedic no longer was made by the same company. Our box springs would not match the newer Sears O Pedic mattresses. Finally Sears agreed to change the entire set.
We then purchased a Stearns & Foster for thee hundred and fifty dollars more. The newer mattress was a pillow top the best mattress in the entire store. Four and half years later the Stearns and Foster is sagging more than an inch and a half. Sears refused to honor the the warranty on the new mattress because the first mattress was purchased more than ten years ago.
Although they and Stearns and Foster recognize that the mattress is defective They both refuse to honor any warranty. Nowhere in any of their documents is this policy written. When a refrigerator is replace because of defects the new refrigerator has a new warranty but not with mattress. In the minds of both retailers and manufacturers you need to fully purchase a new $2,000.00 mattress every ten years.
However most high end pillow top mattresses never last that long.
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If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
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