Not resolved
Customer service
Price Affordability
Product or Service Quality
Value for money

Bought a Kenmore Elite refridgerator 18 months ago.Freezer stopped working, manual said to call a number for trouble shooting.Fridge has a system that will send signals by your phone to their computer and then give you info on what to do.Called and was told fridge was 6mos over warranty and they would not help me and told me to make a service appointment.They also tried to sell me an appliance warranty for $480 a year, said if I used 2 times I would get my money's worth.I made an appoitment and given a window of 1pm to 5pm 4 or 5 days later'.Waited until4, went on line and they changed my window until 545pm to 745pm.They have your phone number on line and say they will call if there is a problem.No call came.cancelled my appointment and will be calling a local business that cares about their reputation

Reviewer is in unhappy mood. This person stated that there is a room for improvement of every aspect of the company since the incident. Please immediately contact the author of this review to discuss "bad quality, poor customer service" of kenmore refrigerator. Sears needs to offer any options to resolve the issue according to poster's claims.

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