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I purchased a refrigerator for a new remodel in July 2017. It was delivered in September 2017.

I contacted the store the following day and requested that they provide us with a refrigerator that didn't bang. They came out the 2 days later and took away Refrigerator #1 and replaced it with the same model that I'll call Refrigerator #2. After a few days we realized that Refrigerator #2 was alsodefective.

At this point we requested they come and pick up Refrigerator #2 and refund our money - that was on October 2nd. They took the refrigerator but still have not refunded our $1238.00

Product or Service Mentioned: Refrigerator.

Reason of review: Sears has the product but they also have my money.

Monetary Loss: $1238.

Preferred solution: Full refund.

I didn't like: Customer servies, Rudeness, Indifference, Fighting for my money.

Company wrote 0 public responses to the review from Jan 25.
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