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We purchased a kenmore refrigerator and when it was delivered it had a huge dent in the front panel. the delivery man said he would go ahead and deliver the unit to us so we would not be without a refrigerator and he would contact the store about changing the panel.

So we get an automated message telling us a repair man will be out between 8-5 on wed. Then he calls after 1pm to say that he could not repair it until the local store paid for it. Really! We ruined a whole day waiting for him.

Don't they get work orders?!! One more hiccup and I'll have my credit card company have them pick it up and refund me IN FULL.

Terrible Experience. NEVER giving them business again!!!

Reason of review: Damaged or defective.

Preferred solution: Deliver product or service ordered.

I didn't like: Damaged product.

Company wrote 0 public responses to the review from Sep 16, 2015.
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