And another tale added to the shame that is Sears.com.
I ordered a wood planer 20 days ago . . . a week later Sears attempts to deliver a saw. I refused that delivery. Called Sears customer service as shown on the delivery ticket. I may have saved the effort and just made up my own story to get me off the line - but was told that the item would be reordered and shipped, and delivery would be free (it was $114).
I emailed Customerservice.com and asked that this all be verified, and was told to expect delivery within 10 days.
Did not happen . . . emailed back as instructed . . and another polite response telling me the item was no longer available, and offering me a 10% discount on a similar item.
Oh, and they would cut me a refund when they got their SAW back. No more business from me from Sears on-lying.
Product or Service Mentioned: Sears Delivery Service.
Monetary Loss: $422.