Not resolved
Customer service
Product or Service Quality

Washer & dryer scheduled for delivery from 5pm - 7pm. At 7am the morning of the delivery got a automated call stating my delivery was canceled due to bad weather.

Told to call the delivery phone number to get more information. When calling the number my call went to a International call center. I spoke to 3 different people all of which I could hardly understand and who could not help me. Then called another number, in Texas.

They gave me another number to call - still no one could help. The sun is shining and its 49 degrees outside. Forecast is showing same weather conditions at 5 - 7 this evening...Not sure why my delivery was canceled/rescheduled...sun and 49 degrees is bad weather,for Central PA in Jan? My appointment is now scheduled for Saturday, the worst weather forecast day of the week.

Go figure. Sears lost a customer!

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Jan 11, 2017.
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