Not resolved

I bought a new washer and dryer during the Presidential sales on February 13th. I still do not have my delivery as of March 7th. I have called and called only to be rescheduled 5 times. Three of the times were inclement weather. The other two is because they cant figure out one hand from the other.

Each time I call, I get a different story and they keep telling me that they cannot schedule a time frame until the day before. I have taken off work only to have them reschedule. Their customer service department does a poor job of reviewing notes from previous calls and they cannot problem solve. After this, I am through with Sears. I am so angry and upset with the delivery service as they will not work around my schedule, instead I have to keep taking off because they will not commit to a time frame.

The last call I made today, the manager (Belle) gave me a peace offering of $50 gift card. That still doesn't solve my issue as I am still without a washer and dryer.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Company wrote 0 private or public responses to the review from Mar 07, 2015.
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