Nottingham, New Hampshire

I ordered a sofa and recliner online. The items were to be delivered, set up, and the old items removed.

Sears promised a phone call or email to me prior to delivery. Two days ago I found the recliner in a box on my porch. The color on the box was the wrong color and it required "adult assembly". I am 70 years old.

Yesterday a truck arrived with the sofa.

There was only one very small man to bring it in. He could not. I did not get a notification prior to that delivery either.

Of course I tried all the numbers given from different specialists. No one could help me.

Reason of review: Order processing issue.

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