Ordered a mattress on Sears.com, said Delivery Oct 2. Checked on Oct 1st, it said Delivery Oct 8th, called in to ask and had it changed to Oct 5th...on the 5th, Delivery Guy failed to delivery because he thought no one was home...failed to ring the door bell...called Sears a total of 9 times waiting for confirmation for redelivery...all 9 times they said I will receive a call back from dispatch, all 9 times I waited 1 hour and nothing...so now its delayed to Oct 7th...I hope they delivery this time....spent over $4k with Sears for this clumsy customer service...been sleeping on the floor for 3 days because of mattress delay...extremely unprofessional!!
Reason of review: Problem with delivery.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.