I had purchased a new refrig. and freezer the day after Thanksgiving and was given a delivery date of 12/19/08. Then I come home tonight and find out that date has now been changed to 12/26/08.
I was so furious I called the 800's (delivery dept) and basically told it was on backorder. I thought they would of known that when I ordered but guess not. Of course I complained to them then called the local store where i purchased and also headquarters in Hoffman Estates, IL. Actually headquarters basically told me that they had so many sales that caused the back order. It appears your delivery date gets moved back. I told them then it appears Sears doesn't need anymore customers.
I was going to get on the website and put my complaint out there but was shocked to find Sears has a lot of complaints out there and I am just another statics.
I should of checked this website out before for complaints and would of known. Why would I think Sears would rectify my problem when it appears they have done nothing to rectify the other complaints out there.
So I have decided since Sears has too much business and doesn't need anymore I will get a refund of my merchandise and will purchase a refrig. and freezer from another store who would appreciate my business.
Monetary Loss: $2300.