Not resolved
Customer service

My landlord ordered a fridge from sears. I was told to wait from 8am to 5pm on a Friday for the fridge.

It had not come by 2pm so I called sears. I found out they had a mangled version of my address on file, but I just told them the correction assuming that would take care of things. 12 calls to customer service later they still verify my address as the incorrect one. The fridge is still not here and it is 6pm.

Nobody seems to be very concerned and my whole day has been wasted. I hope sears goes out of business soon.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $800.

I didn't like: Delivery, Customer service, Organization, Care and concern.

Company wrote 0 public responses to the review from Oct 24, 2014.
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