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Reported the dent in the freezer door of the freezer drawer. Was assured the drawer would be ordered and replaced.

Only they ordered an inside tray for the freezer. Once I called to have them order the stainless portion which was damaged, they said the 1 yr warranty does not cover cosmetic issues. Wtf?!? Cosmetic issues???

It was damaged in delivery! Supervisor informed me that nothing they can do. Pissed and will NEVER buy another thing from Sears. Hope they do have to close all their stores.

Worst runaround customer service ever. Do yourself a favor and avoid Sears like the plague!

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Damaged or defective.

Company wrote 0 public responses to the review from Apr 16.
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