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not sure if original message went. 4/2/21 lawn tractor repair diagnostic done about 8:30 am, est of $606, i declined.
approx 2 hours later i decided to reconsider called back to service ctr, told case was closed would have to send tech out again. Spoke to 3 reps finally told i would NOT have to pay additional fee, tech rescheduled for 4/5/21. tech on site again about 8 am(same tech, i was told it would be someone different) New fee of $139. called ctr after again 3 different reps, and several more hold periods i was told that prior rep was wrong would be 50% fee, original was $169 (certainly not 50%) was told to call back in 48 hours to see if adjusted.
I did not research to id fact that not even a portion of dia.
fee went toward service. i shall make friends and family to beware of SEARS service, different thigs told by different reps.
User's recommendation: Find another source for your repairs.
Location: Rochester, Massachusetts