Purchased a new refrigerator because my sub-zero died. Arranged for removal of old sub zero and installation of new refrigerator.
Told salesman 3 times that I had a sub zero to be removed...he assured me that he understood. I have been living with an ice chest and spoiled food for days with company coming tomorrow for a San Diego Visit...Sears called today to inform me that they in fact...were not able to haul away the sub zero...the sales clerk made a mistake and that they were cancelling my delivery. They did not offer any compensation but said...believe it or not...they were not going to charge me the haul away fee..how nice of them...since they did not haul away the appliance. Oh..and they had already charged me for this service.
Will have to wait and see if they refund me.. so NO FRIG...guests arriving tomorrow...
GREAT JOB SEARS! I should have gone somewhere...I will be cancelling my order and taking my business to a company who actually stands behind there agreements.
Product or Service Mentioned: Sears Installation.
Monetary Loss: $2000.