I purchased a Schwinn exercise bike three years ago. Also purchased the extended warranty.
When the warranty came up for renewal this year, I renewed it. Had a need for a service call in March, 2011. They ordered replacement parts which as of May 3, 2011 were still on backorder. Was told they would replace bike if repair could not be made.
Discovered today when I took my authorization number for the replacement to Sears, they only will replace $300 toward an exercise bike. I paid almost $500 for the bike plus purchasing the warranty for a total of almost $700 at time of purchase. There was no manager there to speak with, and I waited for more than an hour while I thought a manager was out to lunch. Sat in the department while employees were all around, none of whom seemed the least bit interested in assisting me in solving my problem.
I will never ever do business with Sears again, nor will I ever purchase a warranty contract which is totally worthless in my opinion.
Interestingly, while I was waiting, I was approached by a salesperson wanting to sell something for my home. SERIOUSLY???????
Product or Service Mentioned: Sears Repair.