Placed an order for 2 items on 12/29/10, a surcharge of 4.99 per item came up. I went on Sears chat and asked what it was for, they didn't know, but said they would credited it back to me.

I said ok and placed the order. I called Sears on 01/07/11 because I had not received the credit and was told the credit was issued on 12/30/10 and they would check into it and send me an e-mail, which never happened. Today, 01/10/11 after being on hold a total of 64 minutes, being disconnected and talking to 6 different Sears people I was told that the Surcharge is mandated by the State of Florida and there is nothing they can do. I ordered a rock in a plastic bottle that you add liquid fire starter too, to start a fire.

As big of a company that Sears is and they can't figure out how to stand by what they told me before I even placed the order and credit my account 9.98.

Well, I was not a big Sears/K-Mart fan before and now never again will I shop at either one.

Monetary Loss: $9.

Company wrote 0 public responses to the review from Jan 10, 2011.
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