Made an appointment to have my Kenmore Elite (over $1000.00) washing machine repaired for Friday, July 29, 2011. Received automated reminder call on Thursday to be home on Friday between 8:00 a.m.
and 12:00 p.m. Took the day off from work; 1:00 p.m. no repair person and no phone call. Called customer service (where is customer service for Sears?
India?). Was told that there was no service person in my area--why did I have an appointment? Have always preferred Kenmore;will drive by Sears the next time I need to throw money away.
After attempting to find out why I had an appointment if there wasn't a repair person in the area (not English as a first language customer service person once again)I tried calling the store where I purchased the washer and dryer; choose services, parts, repairs from the automated menu--guess what I spoke to "Chad"--yeah right, "Chad" does not have English as his first language either! India again?